Billing, Cancellation and Refund Policy

Version 1.11 — effective 28 October 2026

Scope and seller

This policy applies to IMORAY monthly personal and team subscriptions supplied by SYNRADX TECHNOLOGIES S.R.L., with its registered office at Municipiul Brașov, Județul Brașov, Strada Zaharia Stancu, No. 8, Block 4, Floor 6, Apartment 601, Romania, tax ID 55403248, trade register J2026049057009.

Share capital: RON 1,000.

Orders from businesses in other European Union member states without a VAT number valid in VIES and orders from the countries outside the European Union shown at checkout are sold by Link (“Sold through Link, LLC”), Stripe's reseller service (merchant of record), which buys the subscription from SYNRADX and resells it. For these orders, the seller, invoice, taxes, payment, refunds and withdrawal follow Link's terms and the law of the buyer's country; use of IMORAY remains governed by the Terms of Service.

The commercial offer includes personal and team subscriptions for natural persons buying in their own name, including consumers, as well as subscriptions bought for professional purposes. Only an order on behalf of a company or organisation requires authority to contract.

New subscriptions are available directly from SYNRADX to customers with a billing address in Romania (consumers and business customers) and in other European Union member states (consumers and businesses with a VAT number valid in VIES), and through Link to businesses in the other member states without a valid VAT number and to customers in the countries shown at checkout. We do not sell in other countries.

Trial

The Trial is free for 7 days, does not require a payment method and does not automatically convert into a paid subscription. Its limits are displayed in the Terms of Service and the plan interface. After the Trial, the user separately orders a subscription or loses access to features that require an active plan.

Order and price

Before payment confirmation, Checkout or the order form displays the seller's identity, the capacity in which the buyer is acting (consumer or professional/business customer), personal or team plan, principal features and limits, seat count where applicable, total monthly price, contractual currency, applicable taxes, payment method, automatic renewal, the next billing date or rule, and cancellation, withdrawal and refund conditions. The final button states the payment obligation unambiguously.

Monthly prices are:

• Starter — EUR 14.90 or RON 75, up to 50 reports and 200 dictation minutes, with the displayed feature limits;
• Professional — EUR 34.90 or RON 175, up to 200 reports and 800 dictation minutes, with the displayed extended features and limits;
• Unlimited — EUR 69 or RON 349, without ordinary numerical limits for eligible features, subject to reasonable individual use and the acceptable-use rules.

The contractual currency is RON for a billing address in Romania and EUR for an eligible billing address in another European Union member state. The interface language does not determine the billing country, eligibility or order currency. IMORAY is a digital service with no delivery charge. As SYNRADX is not a VAT payer (Article 310 of the Romanian Fiscal Code), with the VAT number RO55738820 for intra-Community transactions (Article 317 of the Romanian Fiscal Code), no VAT is added: displayed prices are final prices. For a business in another member state with a VAT number valid in VIES, the price does not include VAT and no VAT is added: the reverse charge applies, and the VAT is due by the buyer in its member state. The VAT number is checked in VIES before payment; if it is not valid, a direct order is not possible. The business informs us without delay if it no longer has a valid VAT number. For an order through Link, the price is in EUR and does not include local tax (VAT, GST or sales tax), which Link calculates and adds at checkout based on the billing address. Link may also show the price in the buyer's currency, at an exchange rate it states at checkout. The price, currency and taxes due are those accepted in Checkout or the order form.

Plans recur monthly and are paid in advance for each period. There are no additional usage purchases and we do not automatically charge overage. Unused capacity does not roll over, transfer, become redeemable or reduce the next invoice.

Limits and reset

The exact limits for reports, dictation and each feature are published in the Terms of Service, displayed in the plan table and bound to the accepted order. They reset at the start of each monthly billing period.

Only an eligible operation that completes successfully and supplies its result may be finally counted. An operation that fails before a result must be released from reservation, and technical retries or duplicate events must not produce duplicate counting.

Once a limit is reached, the affected feature remains unavailable until reset. For higher limits, a customer with a personal subscription may move to a higher plan, with immediate effect, under the conditions in the “Renewal and cancellation” section. A customer-requested seat-count change is scheduled for the next monthly renewal and does not recalculate the already invoiced period. An immediate correction is handled only through the separate refund and corrective fiscal-document flow.

Team orders

Team subscriptions are not currently available; team provisions apply only once enabled through an updated version of these documents.

A team order uses the same monthly plan for each predesignated account and is billed on one consolidated invoice. The offer starts at 5 seats. The volume discount applies to the entire gross monthly value: 10% for 5–9 seats, 15% for 10–24 seats and 20% for at least 25 seats. There is no term discount.

Each seat is tied to the predesignated beneficiary and has its own limits. Usage is not pooled or transferred between accounts. Plan changes are not currently available for team orders; to switch, stop renewal and order the new plan after the paid period ends. Seat-count changes take effect at the next renewal; a beneficiary correction or reassignment follows only the displayed and approved flow. Checkout confirms the per-seat price, discount, monthly total and beneficiaries before payment. The person submitting the order confirms authority only when acting for a company or organisation; a natural person buying in their own name does not give that confirmation.

Payment processing, invoice and payment evidence

Stripe processes the payment method and provides Checkout and the management portal. SYNRADX neither receives nor stores full card details. A subscription is activated only after payment confirmation and reconciliation. A failed, cancelled or incomplete payment grants no paid access, and duplicate events do not grant a duplicate period.

The customer supplies complete and accurate billing and tax information. For subscriptions, SYNRADX uses Stripe to issue the invoice for each billing period. After payment is confirmed, the invoice and transaction evidence are made available to the customer through the billing and payment workflows. The invoice issued by SYNRADX through Stripe and the Stripe payment confirmation or receipt serve distinct purposes; payment evidence alone does not replace the invoice.

For an order through Link, Link issues the invoice or receipt to the buyer and sends the payment e-mails; SYNRADX does not issue a separate invoice to the buyer. Questions about payment, invoices or refunds go to Link (support.link.com), and questions about the service to support@imoray.app.

For accounting, original Stripe documents, corrections, reports and reconciliation information are prepared in Control Center and manually uploaded to Keez by an authorised administrator. The import preserves the original document and number; it does not issue a second invoice for the same sale. Preparing or downloading the package does not confirm upload to Keez or submission to RO e-Factura. SYNRADX remains responsible for document accuracy, delivery to the customer and compliance with applicable fiscal duties within statutory deadlines, including through authorised representatives. This workflow does not automatically transmit data from IMORAY to Keez or ANAF.

The invoice identifies the plan and exact paid service period, for example “IMORAY Professional monthly subscription – period 15.09–14.10”. For a domestic transaction, while SYNRADX applies the Romanian small-undertaking VAT exemption, the invoice includes the Romanian wording “Scutit de TVA conform art. 310 din Codul fiscal”. For a service supplied to a business in another member state, the invoice carries no VAT and includes the buyer's VAT number, the VAT number RO55738820 and the wording “Taxare inversă” (reverse charge). Cross-border treatments apply only after the required fiscal configuration and verification.

At this version date, SYNRADX is not a VAT payer (Article 310 of the Romanian Fiscal Code), with the VAT number RO55738820 for intra-Community transactions (Article 317 of the Romanian Fiscal Code). The invoice reflects the status and tax treatment applicable on the transaction date. A status change applies prospectively and is reflected in the relevant commercial information.

Renewal and cancellation

The subscription renews automatically each month at the price and on the conditions displayed for the next period until cancelled. The next renewal date, plan, currency and subscription status are shown in the account or available management portal.

The customer may stop renewal through the available flow. Cancellation takes effect at the end of the already-paid monthly period and access continues until then unless law or an approved correction requires otherwise. Cancellation does not automatically turn the unused part of the period or unused limits into a refundable amount.

A customer with a personal subscription may change plan from the Pricing page after confirming the statements shown there. Moving to a more expensive plan takes effect immediately: the customer then pays, on a separate invoice, the difference between the two plans' monthly prices in proportion to the time left in the current period, and from the next renewal the new plan's price is billed, on the same date. The new plan's limits apply immediately; usage already counted in the current period remains counted. If the bank asks for the payment to be confirmed, the new plan applies after confirmation; a payment not confirmed by the end of the current period can no longer be made, and the change is cancelled. Moving to a cheaper plan takes effect at the next renewal: until then the plan, limits and price of the already-paid period remain in force, without refunding any difference, and the scheduled change may be cancelled from the same page until the renewal date. Plan changes are not available for team orders or for orders through Link. A customer who bought the subscription through Link may buy another plan at any time from the Pricing page: the current subscription ends as soon as the payment for the new plan succeeds, and the days left in the paid period are not refunded automatically; refunds of orders through Link are requested from Link.

A seat-count change takes effect at the next monthly renewal. Until then, the plan, limits and price for the already-paid period remain in force; we do not automatically prorate the current period.

A future price change or material feature reduction is communicated before renewal where required by the contract or law. The customer may cancel before the change takes effect for a new period. A failed recurring payment may lead to a limited technical remediation period and then suspension of paid access.

Refunds and corrections

Requests go to billing@imoray.app with the invoice or transaction identifier and no patient data. An approved refund ordinarily returns through the original payment method; bank processing time is outside SYNRADX's control.

For a professional customer, there is no general contractual refund right on request for an already-started monthly period except for:

• a right required by law;
• a confirmed duplicate charge or billing error;
• unavailability for which the contract or law requires a remedy;
• written approval by SYNRADX;
• a different provision in the order form.

On refund, the related access entitlement and limits are corrected proportionately without creating duplicate access or a new period. For a team order, review considers the started period, activated seats, cancellation and mandatory remedies without disclosing individual content or usage history to the payer.

For a disputed payment or chargeback, we may proportionately restrict access related to the transaction while it is reviewed, without sending unjustified clinical content to the processor.

Every refund, including one resulting from a confirmed chargeback, is linked to the original invoice and follows the applicable corrective-invoice or reversal flow before accounting finalisation.

For an order through Link, refunds and withdrawal are requested through Link, which applies the rules of the buyer's country; the online withdrawal function in the account covers contracts concluded directly with SYNRADX. Stopping renewal is also available from the IMORAY account.

Consumers, withdrawal and conformity

This section applies to a natural person buying a personal or team subscription in their own name and outside their trade, business, craft or profession. Status is determined by the factual situation, and mandatory rights prevail over a conflicting commercial rule.

Before ordering, a consumer receives the mandatory information, characteristics, compatibility and limits, total billing-period price, taxes and absence of delivery charges, renewal and termination terms, complaint route, withdrawal policy, legal conformity guarantee and contract confirmation on a durable medium.

A consumer may withdraw from the distance contract within 14 days after conclusion without giving a reason, through the online function available in the account throughout the statutory period or an unequivocal statement to billing@imoray.app. We acknowledge receipt without undue delay on a durable medium. Stopping renewal is not automatically withdrawal from the current period.

Performance during the withdrawal period begins only after a separate express request through an option that is not preselected and after information about proportionate payment. If the consumer withdraws after performance begins and before full performance, they owe only the amount proportionate to the service supplied before notification. The right is not lost merely by initial activation or use; loss after full performance may occur only under the statutory conditions and after the required consent and acknowledgement. Any reimbursement due is made by the same payment method unless expressly agreed otherwise, within the statutory period.

When moving to a more expensive plan, a consumer who wants the new plan to start immediately makes the express request for performance to begin again, separately.

Lack of conformity of the digital service gives rise to applicable mandatory remedies, including bringing it into conformity without charge, within a reasonable time and without significant inconvenience, and where statutory conditions are met a proportionate price reduction or termination and reimbursement. These remedies, burden of proof and statutory time limits are not restricted by the professional-customer policy.

The online function immediately records the withdrawal statement, assigns an identifier and confirms its date and time on a durable medium. The displayed proportionate calculation is provisional; the final amount, cancellation, refund and corrective fiscal document are reviewed before execution, without changing when withdrawal was communicated or the applicable statutory time limits.

For an order through Link, refunds and withdrawal are requested through Link, which applies the rules of the buyer's country; the online withdrawal function in the account covers contracts concluded directly with SYNRADX. Stopping renewal is also available from the IMORAY account.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• To SYNRADX TECHNOLOGIES S.R.L., Municipiul Brașov, Județul Brașov, Strada Zaharia Stancu, No. 8, Block 4, Floor 6, Apartment 601, Romania, billing@imoray.app:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(*) Delete as appropriate.

Non-payment, account deletion and retention

For a failed payment, we may notify the holder and request a payment-method update; paid access continues for up to 7 days after the failed payment, then is suspended until payment. Starting a chargeback does not cancel legitimate contractual obligations.

Account deletion does not create a separate refund right for a started period. Data no longer needed is erased or anonymised, but invoices, transaction records and data strictly needed for fiscal, accounting, anti-fraud or legal-claim duties are retained only for as long as required or permitted by law.

Contact

Questions about plans, cancellation, invoices or refunds: billing@imoray.app.