IMORAY Terms of Service

Version 1.11 — effective 28 October 2026

Provider and scope

These terms govern the IMORAY service supplied by SYNRADX TECHNOLOGIES S.R.L., with its registered office at Municipiul Brașov, Județul Brașov, Strada Zaharia Stancu, No. 8, Block 4, Floor 6, Apartment 601, Romania, tax ID 55403248, trade register J2026049057009.

Share capital: RON 1,000.

The commercial offer consists of personal and team monthly subscriptions. Either may be bought by an adult natural person in their own name as a consumer or for professional purposes. Only an order on behalf of a company or organisation is treated as such and requires authority to contract.

Every account holder must be at least 18. A user buying for an organisation confirms that they are authorised to bind it. Professional competence is required before using output in clinical activity, but is not a condition for a personal consumer purchase.

New subscriptions are available directly from SYNRADX to customers with a billing address in Romania (consumers and business customers) and in other European Union member states (consumers and businesses with a VAT number valid in VIES), and through Link to businesses in the other member states without a valid VAT number and to customers in the countries shown at checkout. We do not sell in other countries.

Contract formation

The service contract is formed when the user accepts these terms and incorporated policies and their account is activated. A paid subscription is formed after order and payment confirmation according to the information displayed in Checkout or the order form.

Before payment, we display the seller's identity, plan, principal features and limits, seat count for a team order, total price for the monthly billing period, contractual currency, applicable taxes, automatic renewal, the next billing date or rule, and cancellation and refund conditions. The final button states the payment obligation unambiguously. If documents conflict, the order form prevails, followed by the DPA, these terms and the policies expressly incorporated.

This version does not automatically amend historical contracts already formed. Any migration to the current offer takes place only through the notice, order or acceptance mechanism required by the contract and applicable law.

Electronic contracting

The technical steps are: selecting the plan, currency and, for a team, seats and recipients; selecting the capacity in which the buyer is actually acting (consumer or professional/business customer); reviewing and correcting the displayed data; accepting the terms and Billing Policy; only where the order, including a team order, is placed for a company or organisation, confirming authority to contract; reviewing in Stripe Checkout the billing identity, payment method, total and renewal; and submitting through a button that indicates the obligation to pay. Before submission, the user can go back, amend or abandon the data without forming a subscription.

A consumer who wants immediate access during the statutory withdrawal period separately makes an express request to begin performance through an option that is not preselected, and acknowledges being informed about proportionate payment if they withdraw after performance begins. The withdrawal right is not lost merely upon initial activation or use; it may be lost after full performance only under the statutory conditions and after the required consent and acknowledgement. Without a valid request, paid performance does not start before the statutory period expires.

The contract can be made in Romanian or English. The accepted language, legal-release digest, plan, price, currency and commercial confirmations are retained as contractual evidence. Terms remain available in a form that can be saved, printed and reproduced, while subscription and renewal details are available in the account or available portal.

Receipt of the electronic order is acknowledged without undue delay in a form that can be stored and reproduced, by email or a downloadable account confirmation. The acknowledgement includes at least the parties, plan and limits, total price, currency, taxes, renewal, cancellation, accepted documents and, for a consumer, the immediate-performance request and withdrawal information.

At this version, SYNRADX does not claim adherence to a separate sector code of conduct. Applicable IMORAY policies are those identified in the Legal Centre.

Service

IMORAY is a software workspace for radiology dictation, drafting, structuring, documentation and productivity. Available features depend on plan, configuration, language and provider status. The functional scope is described in the Intended Purpose.

AI-assisted outputs are editable working text. IMORAY must not be used to interpret diagnostic images, does not provide medical services, does not autonomously sign or transmit reports and does not replace professional judgement.

User obligations

The user must:

• fully verify every transcription, working text, measurement, report, conclusion, number, unit, laterality, negation, comparison and source;
• compare text with images and source data before professional use;
• correct or reject output and finalise it in the authorised professional workflow;
• comply with professional secrecy, organisational policy, law and the Acceptable Use Policy;
• not enter names, national identifiers, contact details, file numbers or other direct patient identifiers;
• protect credentials and notify us immediately of unauthorised access.

Copying, saving, exporting or reusing text is the user's decision and is not validation by SYNRADX.

Account and security

Each person must use their own account. Password sharing, bypassing device or plan limits, unauthorised automation and resale of access are prohibited. Each plan permits up to five authorised devices and one simultaneous session unless the order form states otherwise. We may require email verification, additional authentication or information needed for security and compliance.

Customer content, privacy and AI assistance

The customer retains rights in its content and grants us the limited right to process it for as long as needed to provide, secure and support the service. The customer warrants that it has the right and legal basis to provide the content.

We do not use clinical content for advertising or to train our own general-purpose model. Processing on the customer's behalf is described in the DPA and Privacy Notice.

Models may produce errors, omissions or unavailable results. We do not warrant medical accuracy or suitability. Pathology Summary, Xira and the atlas are informational tools; users must open and verify sources. Further rules appear in the AI Assistance Notice.

Rights in the service

To the extent owned or lawfully used, SYNRADX and its licensors retain rights in the service, brand, interface, documentation and proprietary components. The customer receives a limited, non-exclusive, non-transferable and revocable right to use the service for the contract term. Voluntary feedback may be used to improve the product without including confidential information or patient identifiers.

Trial and monthly plans

The Trial is free for 7 days, does not require a payment method and does not automatically convert into a paid subscription. It includes up to 10 reports, 40 dictation minutes, 3 Review and 3 Pathology Summary uses, 10 uses each for conclusions, report revision and OCR, 5 Xira uses, 3 comparative reports, 3 assisted template generations, up to 5 personal templates and 1 Personal Style learning request. The Trial may be limited to one use per eligible account and may be stopped for abuse.

The recurring paid offer is billed monthly in advance:

• Starter — EUR 14.90 or RON 75 per month; up to 50 reports and 200 dictation minutes; 50 Review uses; 10 Pathology Summary uses; 50 uses each for conclusions, report revision and OCR; 25 Xira uses; 3 Personal Style learning requests; 10 comparative reports; 10 assisted template generations; up to 10 personal templates;
• Professional — EUR 34.90 or RON 175 per month; up to 200 reports and 800 dictation minutes; 200 Review uses; 50 Pathology Summary uses; 200 uses each for conclusions, report revision and OCR; 100 Xira uses; 5 Personal Style learning requests; 100 comparative reports; 40 assisted template generations; up to 50 personal templates;
• Unlimited — EUR 69 or RON 349 per month; eligible features are not subject to the ordinary numerical limits of Starter and Professional and include Personal Style, subject to reasonable individual use, security, provider availability and the acceptable-use rules.

Each limit is a separate counter. Dictation minutes mean the aggregate duration accepted for transcription. An eligible operation is finally counted only when it completes successfully and supplies the requested result. An operation that fails before a result, a technical retry or a duplicate event must not result in duplicate counting.

Limits reset at the start of each monthly billing period. Unused capacity does not roll over, transfer, become redeemable or reduce the next invoice. There are no additional usage purchases and we do not automatically charge overage. Once a limit is reached, the affected feature remains unavailable until the period resets. The plan of a personal subscription can be changed from the Pricing page: moving to a more expensive plan takes effect immediately, with payment of the proportionate difference for the rest of the current period, and moving to a cheaper plan takes effect at the next renewal, in accordance with the billing policy. A seat-count change takes effect at the next monthly renewal, without automatic proration of the current period.

“Unlimited” does not permit account sharing, resale, bulk automation, load testing or use by multiple persons through one seat. Temporary security, stability or abuse controls are not a hidden cap on ordinary individual use. Where reasonable, we notify the customer about abnormal use and allow remediation before a restriction, except where there is an immediate risk.

The contractual currency is RON for a billing address in Romania and EUR for an eligible billing address in another European Union member state. The interface language does not determine the billing country, eligibility or order currency. The currency, price and taxes actually due are those displayed and accepted in Checkout or the order form, not an indicative conversion.

Team subscriptions

Team subscriptions are not currently available; team provisions apply only once enabled through an updated version of these documents.

A team order assigns the same monthly plan to each predesignated account and is billed to the payer on one consolidated invoice. Each seat has its own limits and private workspace; usage is not pooled or transferable between members.

The offer starts at 5 seats. The volume discount applies to the whole gross monthly value: 10% for 5–9 seats, 15% for 10–24 seats and 20% for at least 25 seats. There is no term discount because all contracts are monthly. Checkout displays the plan, beneficiaries, seat count, per-seat price, discount and monthly total before payment.

Plan changes are not currently available for team orders; to switch, stop renewal and order the new plan after the paid period ends. Seat-count changes take effect at the next renewal. Beneficiary corrections and reassignments apply only through the displayed and confirmed flow. The payer may receive aggregate activation and billing status, not member content or individual usage history.

The person submitting the order confirms authority to contract only when acting for a company or organisation. The confirmation is not required from a natural person buying in their own name, including where they predesignate recipients of a team order.

Payment processing, invoicing and renewal

Stripe processes the payment method and provides Checkout and the management portal. SYNRADX does not store full card details. A subscription is activated only after payment confirmation and reconciliation. A failed, cancelled or incomplete payment grants no paid access, and a duplicate event does not grant a duplicate period.

The subscription renews automatically every month until cancelled. The next renewal date and amount due are displayed before ordering and in the available management flow. The customer may stop renewal; cancellation takes effect at the end of the already-paid monthly period and access continues until then unless law or an approved correction requires otherwise.

The customer supplies complete and accurate billing and tax details. SYNRADX uses Stripe to issue the invoice for each subscription period and makes the invoice and transaction evidence available after payment is confirmed. The invoice issued by SYNRADX through Stripe is distinct from a payment confirmation or receipt alone. Original documents and reconciliation information are prepared in Control Center and manually uploaded to Keez for accounting, without issuing a second invoice for the same sale. This handoff does not replace SYNRADX's duties concerning documents, their delivery and applicable fiscal formalities. Provider roles are described in the Subprocessor and Provider List.

The invoice identifies the plan and exact paid service period. For domestic transactions, while the Romanian small-undertaking VAT exemption applies, the invoice includes the Romanian wording “Scutit de TVA conform art. 310 din Codul fiscal”. For a service supplied to a business in another member state, the invoice carries no VAT and includes the buyer's VAT number, the VAT number RO55738820 and the wording “Taxare inversă” (reverse charge). Confirmed refunds and chargebacks are linked to the original invoice and follow the applicable corrective fiscal-document flow.

For orders through Link (“Sold through Link, LLC”, Stripe's reseller service), Link is the seller of the subscription, and these Terms govern use of the IMORAY service.

Detailed rules are in the Billing, Cancellation and Refund Policy.

Consumer rights

This section applies to a natural person entering a personal or team subscription in their own name and outside their trade, business, craft or profession. Status is determined by the factual situation. No contractual selection removes mandatory rights.

Before ordering, a consumer receives clearly and intelligibly the mandatory information about the seller and contact route, characteristics, relevant compatibility and interoperability, limits, total monthly price and taxes, absence of delivery charges, manner and time of supply, duration, renewal, cancellation, functionality, complaints, withdrawal and the legal conformity guarantee. This information and the contract are confirmed on a durable medium.

A consumer may withdraw from the distance contract within 14 days after conclusion without giving a reason, using the online withdrawal function available in the account throughout the statutory period or an unequivocal statement sent to billing@imoray.app. We acknowledge receipt without undue delay on a durable medium. Cancelling future renewal is not by itself withdrawal from the current period.

Where performance begins before the 14 days expire at the consumer's valid express request and the consumer withdraws before full performance, they owe only an amount proportionate to what was supplied before withdrawal was communicated, calculated under applicable law. Amounts due are reimbursed through the same payment method unless expressly agreed otherwise, within the statutory period. We do not charge for performance during the withdrawal period where the request or information required by law was not obtained.

The digital service must conform to the contract and statutory requirements, including description, functionality, continuity, security and applicable updates. For lack of conformity, the consumer may require conformity without charge, within a reasonable time and without significant inconvenience. Where statutory conditions are met, the consumer may request a proportionate price reduction or termination and reimbursement. These remedies, statutory burden of proof and time limits are not restricted by B2B commercial terms or the liability cap.

The online function immediately records the withdrawal statement, assigns an identifier and confirms its date and time on a durable medium. Any displayed estimate is provisional; the final amount, cancellation, refund and corrective fiscal document are reviewed before execution, without changing when withdrawal was communicated or the applicable statutory time limits.

Availability, suspension and termination

We seek to provide the service reasonably but do not promise uninterrupted operation. Maintenance, security, providers or force majeure may cause interruptions. We may change a feature for security, legality, compliance, performance or product evolution. For a material reduction to a paid plan, we provide reasonable notice before renewal and an opportunity to cancel where the contract or law requires it.

We may restrict or suspend access for security risk, non-payment, chargeback, breach, unlawful use or danger to the service or third parties. Where reasonable, we notify the customer and allow remediation.

Account deletion erases or anonymises data no longer needed but does not erase fiscal, accounting, anti-fraud or legal-claim records for as long as retention is required or permitted by law.

Confidentiality

Each party protects the other's confidential information and uses it only for the contract. This duty does not apply to information lawfully public, already known without restriction, lawfully obtained from a third party or independently developed.

Warranties and liability

The service is supplied with reasonable professional care within the stated limits. We do not guarantee a clinical result, diagnosis or absolute continuity. The customer is solely responsible for medical activity and the final document.

In professional relations and to the extent permitted by law, neither party is liable for indirect loss, lost profit or lost opportunity. SYNRADX's total service-related liability is capped at amounts paid for the service in the preceding 12 months. The cap does not apply to fraud, wilful misconduct, gross negligence, confidentiality or data-protection breaches to the extent the law prohibits limitation, personal injury, consumer rights or obligations that cannot lawfully be limited.

Law, notices and changes

These terms are governed by Romanian law. The parties first seek amicable resolution and then use the competent courts under applicable law. Consumers retain mandatory protections and the courts designated by law. Legal notices to SYNRADX go to legal@imoray.app.

The Romanian version prevails over the English translation to the extent permitted by law.

We may update these terms for legal, security, provider or product changes. Material changes are communicated before effectiveness where required. Continued use after the stated date constitutes acceptance only where law and the notice mechanism permit; otherwise we request express acceptance.